Frequently asked Questions

We offer free standard shipping within the United States on in-stock merchandise orders over $99.

For stock orders under $99, discounted flat-rate shipping from our fulfillment center in Boise, Idaho will apply at checkout.

Please note:

• Free shipping promotions apply only to ready-to-ship inventory
• Customized or “Design It” products do not qualify for free shipping
• Shipping costs for custom-made items are automatically calculated during checkout

Our standard domestic shipping carrier is USPS, with estimated delivery times averaging 5–10 business days after shipment.

Yes. Expedited FedEx delivery options are available for domestic in-stock orders, including:

• FedEx Overnight
• FedEx 2-Day
• FedEx 3-Day

Orders placed before 12 PM EST Monday through Friday are typically shipped the same business day. Orders placed after the cutoff time or during weekends will ship on the next business day.

Please note:

• FedEx services do not include Saturday delivery
• Overnight orders placed before the Friday cutoff generally arrive Monday
• Overnight orders placed after Friday’s cutoff or during the weekend will ship Monday and arrive Tuesday, excluding holidays

We accept all major credit cards, PayPal, Apple Pay and Google Pay.

Yes, we proudly ship worldwide.

International orders containing in-stock merchandise qualify for free shipping on purchases over $499.

For:

• Orders below $499
• Custom-made products
• Personalized items

discounted DHL international shipping rates will apply based on package weight and destination.

Estimated international delivery time is typically 5–7 business days after shipment. Remote regions may require additional transit time.

At checkout, DHL estimated delivery dates will be displayed based on your location.

Custom-made garments generally require approximately:

• Standard Production: 2–3 weeks
• Rush Production: 14–18 days

Once production is complete, standard domestic or international shipping timelines apply based on your selected shipping method.

Production timelines may vary depending on seasonal demand:

Off-Season Production (June 1 – January 14)

Many custom orders may be completed in as little as 12 days.

Peak Season Production (January 15 – May 31)

Higher order volume may increase production timelines. Our estimated production window allows us to maintain quality craftsmanship while minimizing delays.

Although many orders arrive earlier than estimated, we prefer to provide realistic timelines rather than overpromise delivery expectations.

Please keep in mind that unexpected delays beyond our control may occasionally occur during busy periods.

To help ensure timely delivery, we recommend the following:

• Place your order as early as possible
• Use your actual departure or needed-by date when ordering
• Add additional buffer time whenever possible
• Double-check sizing, colors, and customization selections before submitting your order

Planning ahead is always the best way to avoid unnecessary stress or rush shipping concerns.

If your delivery location is unsecured or prone to package theft, we strongly recommend requesting Signature Confirmation during checkout.

You may also choose to ship your package to:

• A workplace
• A secure alternate address
• A trusted recipient

Burvani is not responsible for lost or stolen packages after delivery has been confirmed by the shipping carrier.

Depending on your country’s import regulations, customs duties, taxes, or import fees may apply upon delivery.

These charges are determined by your local customs authority and are the responsibility of the customer.

Because international tax policies vary by country, Burvani cannot predict, control, refund, or reimburse these fees.

To help minimize potential import charges, we may declare discounted product values when permitted.

Updated: September 25, 2025

Certain expedited DHL shipments entering the United States may require tariff-related payments before delivery.

DHL may contact you directly via email or text with payment instructions if additional fees apply.

Estimated tariff charges generally range between approximately $3–$8 per item, depending on order size and quantity.

If DHL requests payment:

• Please complete payment promptly to avoid shipping delays
• Failure to pay within the allotted timeframe may result in the shipment being returned to sender
• Returned shipments may require additional reshipping fees and extended delivery timelines

We understand this may be inconvenient and appreciate your understanding regarding international shipping regulations outside of our control.

At this time, we do not process direct exchanges.

Because returns are handled separately from our fulfillment operations, we recommend placing a new order for the preferred size, color, or style while your original return is being processed.

For customers seeking a more personalized fit, many styles can be customized through our “Design It” and tailoring options.

Orders qualifying for free shipping must maintain the minimum purchase requirement after returns are deducted.

If returned items bring the final order total below the free shipping threshold, the original outbound shipping cost may be deducted from the refund amount.

Return label fees for domestic returns are:

$10 for the first returned item
$5 for each additional item included in the same return

International customers are currently responsible for arranging their own return shipping. Please contact our support team to receive the appropriate return address before shipping your package.

Customized and tailored garments are specially made to order and are considered final sale unless there is a verified manufacturing or sizing issue.

This includes:

• Personalized sizing adjustments
• Custom fabric or color selections
• Tailored fit modifications
• Altered design specifications

If a custom item is eligible for return due to a confirmed issue, any applicable production or customization costs may be deducted from the refund.

Every custom garment is carefully crafted to your specifications. In the rare event of a sizing or workmanship issue, our team will review the order details and measurements provided during purchase.

If the issue is determined to be the result of a manufacturing error:

• We will remake and reship the item at no additional cost

If the issue resulted from incorrect measurements or selections submitted during ordering:

• We may still offer a remake at reduced production cost as a courtesy

We recommend carefully reviewing all sizing details before placing custom orders. If you have any questions about measurements, fabrics, tailoring, or customization options, our team is happy to assist prior to purchase.

At Burvani, delivering a great customer experience is one of our highest priorities. We value every customer and work hard to provide quality products, responsive support, and a smooth shopping experience from start to finish.

Your feedback genuinely matters to us. Whether you want to share a positive experience, offer suggestions, or need assistance with an order, we welcome the opportunity to hear from you.

If you love your purchase, we appreciate you sharing your experience with others. If something isn’t right, please reach out so we can help make it right.

We are always looking for ways to improve our products, service, and overall customer experience — and your feedback helps us continue to grow.

Custom-made and tailored garments are produced according to the measurements and selections submitted during checkout. Because of this, Burvani cannot be responsible for incorrect measurements provided by customers.

To ensure consistency and quality, all garments are produced within a standard measurement tolerance of approximately 0.5 inches from the listed size chart or submitted measurements.

We encourage customers to double-check all measurements carefully before submitting a custom or tailored order.

Yes. Our standard sizing is designed to align closely with common American sizing standards.

However, sizing can vary slightly between brands and personal fit preferences, so we still recommend measuring yourself and comparing your measurements directly with our size chart before ordering.

Our full sizing information is available directly on each product page as well as on our dedicated sizing guide page.

Our “Tailored Fit” option allows garments to be made using the specific measurements you provide for a more personalized fit.

Measurements can easily be taken at home with the assistance of another person, or professionally by a tailor if preferred.

For the most accurate results:

• Use a soft measuring tape
• Measure while standing naturally
• Compare your measurements against our sizing charts
• Avoid measuring too tightly or too loosely

We also provide detailed measuring instructions and visual guides to help simplify the process.

The most common sizing issues typically involve shirt length and sleeve length being measured too short. We recommend reviewing these measurements carefully before submitting your order.

If you have broader shoulders, a larger chest, or a fuller midsection, adding a little extra length may help improve overall comfort and prevent the shirt from riding upward when worn.

When comparing your measurements to standard sizing charts, slight differences are normal. Most body proportions generally vary within a range of 2–3 inches from standard sizing templates.

To ensure comfort and ease of movement, finished garments are not produced using exact body measurements alone.

Certain areas such as the chest, waist, hips, and shoulders include additional room built into the garment for proper fit and mobility.

Measurements such as neck size, sleeve length, and overall garment length are typically followed more precisely.

Please note:

• Relaxed Fit styles include slightly more room throughout the body
• Fitted styles are cut closer to the body for a slimmer silhouette

This tailoring process helps create a garment that feels comfortable while maintaining a clean, refined appearance.

If multiple people are ordering coordinating garments separately, we recommend linking all orders together to help maintain consistency in:

• Fabric color matching
• Craftsmanship and finishing
• Production timing
• Shipping and delivery coordination

To keep orders grouped together during production:

1. Select “Yes” under the “Large Group Ordering Separate?” option during checkout.
2. Enter the group name in the required field (typically the organizer or family name).
3. Optionally include the estimated total number of participants.

Once all group orders are submitted, they are combined into a single production batch to help ensure the most consistent final results.

During checkout, we ask customers to provide their nearest needed-by date for scheduling purposes.

For custom garments, this date helps our production team prioritize and organize orders efficiently. If you are traveling before your event or occasion, please provide your departure date rather than the actual event date.

We always recommend placing orders as early as possible and allowing extra buffer time whenever available, especially during peak production seasons.

Depending on current production volume and delivery timelines, expedited production and shipping options may be available for select custom orders.

Availability can vary based on the season and the complexity of the order, but we do our best to accommodate urgent requests whenever possible.

Please contact our customer support team before ordering if you need assistance with rush timelines.

Because custom garments enter production quickly, cancellation requests must be submitted within 72 hours of placing the order.

Once production has begun, we may no longer be able to cancel or modify the order.

If you need to request a cancellation, please contact our customer support team as soon as possible so we can review your order status and available options.

To help customers confidently select colors and materials, we offer fabric and embroidery samples using the same materials featured in our garments.

Samples are highly recommended when color matching is important, as screen settings, lighting, and device displays can affect how colors appear online.

Because fabric shades can occasionally vary slightly over time due to manufacturing and dye lot changes, we recommend ordering samples within approximately 30–60 days of placing your custom order for the most accurate reference.

For customers seeking a highly specific embroidery color match, we recommend ordering our embroidery sample booklet featuring the full collection of available thread colors.

This booklet includes physical thread samples of the actual embroidery materials used during production, helping provide the most accurate color reference possible.

If an exact match is not required, customers may also use the digital embroidery color charts available online. However, please note that digital color displays can vary between monitors, mobile devices, and screen settings.

For best results when using digital color references, we recommend viewing colors on multiple devices before making a final selection.

Please note that online color previews are intended as a general visual guide and may not represent exact physical color accuracy.

Our ready-to-wear stock items are made using pre-shrunk fabrics designed to maintain their sizing and structure with proper care.

While shrinkage is minimal, we still recommend following the care instructions above to preserve garment quality over time.

Custom and made-to-order garments are crafted using premium natural linen fabrics that are not pre-shrunk prior to production.

Because of this, custom garments may experience some shrinkage if machine washed or exposed to high heat.

To help protect the fit and finish of your custom pieces, professional dry cleaning is strongly recommended.